Privacy Policy

1 Information We Collect

When you visit dogmeal.in, take our dog meal recommendation quiz, or place an order, we collect information necessary to fulfill your request:

• Contact & Shipping Data: Full name, delivery address, city, state, postal pincode, email address, and mobile phone number for courier dispatch and delivery verification.
• Pet Profile Details: Your dog's name, age, breed, weight, activity level, and dietary allergies or preferences to calibrate daily portions and recipe suggestions.
• Transaction & Order Data: Items purchased, pack sizes, coupon codes applied, order value, payment status, and order tracking numbers.
• Technical & Browser Information: IP address, browser type, device information, and interaction timestamps collected automatically to maintain website stability and security.

2 How We Use Your Information

We use the information we collect for strictly operational purposes:

• To prepare, package, and fulfill your wet dog food orders.
• To provide real-time shipment updates via SMS, WhatsApp, and email through our logistics integration (Shiprocket).
• To personalize feeding recommendations calibrated to your dog's caloric needs.
• To prevent fraudulent transactions and authenticate Cash on Delivery (COD) orders.
• To provide responsive customer support and resolve order inquiries.

3 Payment Security & Card Data

We do not collect or store credit card numbers, CVVs, or Net Banking PINs on Dog Meal servers. All digital payments (UPI, Credit/Debit cards, Net Banking, and Wallets) are handled via Razorpay, which is certified under PCI-DSS Level 1 compliance and RBI guidelines with 256-bit SSL encryption.

4 Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal data. We only share information with authorized operational partners who assist in serving you:

• Courier & Logistics Partners: Shiprocket, Delhivery, Blue Dart, and regional delivery agents to transport and deliver fresh meals to your doorstep.
• Payment Processors: Razorpay for secure checkout transactions.
• Communication Channels: Transactional SMS and WhatsApp services for delivery OTPs and dispatch alerts.

5 Cookies & Local Storage

We use standard browser cookies and local storage to remember your active shopping cart items, preserve your promo code discounts, and analyze aggregated traffic. You can disable cookies in your browser settings, although this may affect shopping cart persistence.

6 Your Privacy Rights & Contact

You have the right to request a copy of the personal data we hold about you, request corrections, or request deletion of your account and pet profiles.